Returns & Refunds
Returns & Refunds
Please review these steps before returning a Terravellea product. Last updated: September 1, 2026.
Start With Support
Contact support@terravellea.com before sending anything back. Include your order number, reason for the request and photos when relevant. Unauthorized returns may not be accepted.
Return Eligibility
Unless local law or a product-specific notice provides otherwise, contact us within 30 days of delivery. Items should be unused, undamaged and returned with their chain, suction cup, packaging and other included components. Customized, personalized, final-sale and hygiene-sensitive items may be non-returnable.
Damaged, Incorrect or Missing Items
Report these issues within 7 days of delivery with clear photos of the item, packaging and shipping label. We will review the evidence and provide the appropriate replacement, refund or other remedy.
Return Shipping & Refund Timing
Return shipping is generally the customer’s responsibility for preference-based returns. For verified damaged or incorrect items, we will provide a suitable remedy. Approved refunds are issued to the original payment method after inspection; bank posting times vary. Original shipping and destination duties are generally non-refundable unless required by law.
Cancellations
Contact us as soon as possible. Cancellation cannot be guaranteed once preparation or fulfillment has begun.
Request Return Instructions
Do not mail a return until our team confirms the return address and required steps.