Frequently Asked Questions
Frequently Asked Questions
Quick answers about Terravellea suncatchers, sizes, display, care, orders, delivery and returns.
Product & Display
Is this traditional stained glass?
Our pieces use a stained-glass-inspired printed design with a textured glass effect and metal frame. We avoid presenting them as leaded, hand-cut stained glass.
What sizes are available?
Options may include 4, 6, 8, 10 and 11.8 inches (about 10, 15, 20, 25 and 30 cm). Check the selected product variant.
What is included?
Listings generally include the round hanging décor, a black hanging chain and a suction cup. The product page takes priority if it states otherwise.
Where should I display it?
Use indoors near a bright window or in a sheltered decorative area. Keep away from severe weather, high heat and locations where it can strike hard surfaces.
Will the colors match my screen?
We aim for accurate images, but screen settings, room light and daylight direction can change the perceived color.
Orders & Delivery
Can I change or cancel an order?
Contact us immediately. Changes are not guaranteed after preparation or fulfillment begins.
How do I track my order?
Use the tracking link in your shipping confirmation. Activation may take 24–72 hours.
Will duties or taxes apply?
Destination duties, taxes or brokerage fees may apply unless checkout states otherwise.
Care & Returns
How do I clean it?
Use a soft dry or slightly damp cloth. Avoid abrasive cleaners, soaking and harsh chemicals.
What if it arrives damaged?
Contact us within 7 days with photos of the item, packaging and shipping label.
Can I return an item?
Review our Returns & Refunds page and contact support before sending anything back.
Still Need Help?
Send the product link or order number and tell us what you need.